I have tried all types of browsers and operating systems. Any ideas?
SoftPlan is hardwired to use Internet Explorer. So I would suspect that IE has been removed or that it has been modified in some way to prevent it from accessing videos. One place would be to look at your anti-virus program and see if it is blocking video playback. IE might be trying to play the videos using Flash. Flash has lots of security issues and is being phased out in favor of HTML5 playback.
Bill is the owner and maintainer of SoftPlanTuts.com
Im running windows7 and the the IE browser need to to be updated to IE 11. The video links would work but very sporadic, not what i was expecting for a premium service. Who is still using virus magnet IE? LOL
Yep, you will need to update your IE. The videos work fine on later versions of IE that support HTML5.
In case it helps, here some info I had from tech support when I would get the message"Your browser doesn't not support video tags";