Missing symbols........

You are here

17 posts / 0 new
Last post
Bobsy
Bobsy's picture
Missing symbols........
SoftPlan Version:
2016 Plus

Hi folks......

I been using 2016 for a short period. I've generated a plan and realize that I have a very truncated list of 3d symbols....a lot of stuff is missing. When I look in windows explorer everything is in place, tons of trees, etc. When I look for them in 2016 I have maybe two. Did 2016 relocate these things ? I asked SP Tech and was told they could be in a number of places....thanks. Has anyone else encountered this circumstance. I tried loading SP again with identical results.

Thanks for any input......and thanks, Bill. Brilliant site.

Bobsy

Bill Wimberley
Bill Wimberley's picture
library

Perhaps you are looking in your Drawing Library rather than the System Library? The Drawing Library only contains symbols that have actually been inserted into the drawing whereas the System Library contains all symbols.

Is this a project that you started in an earlier version and then moved to 2016 or did you start it in 2016?

In System Options if you click on "SoftPlan Symbol Location" are you using the default location or have you changed it to look someplace else?

 

Bill is the owner and maintainer of SoftPlanTuts.com

Bobsy
Bobsy's picture
Missing Symbols....

Hi Bill.....

Thanks for responding. I checked the symbols in System Options and they are at the default location (box checked). When I go to Draw...Symbol...and scroll down to trees I have one billboard tree symbol. When I exit SP and look in windows explorer at 2016, for example, under 3D Symbols there are many, many billboard trees. Incidentally, I started this specific project in SP 2014. But this particular drawing in 2016.

Any thoughts ?   Thanks again.

B....

Bill Wimberley
Bill Wimberley's picture
3D Symbols

The folder SoftPlan\3D\3D Symbols does not actually contain any symbols. This is where the 3D models that are associated with Symbols reside. All Symbols would be in the SoftPlan\Symbols folder.

If you do not have symbols in your Symbols folder then perhaps they did not install or they have been somehow deleted. Or the path is different than it was in 2014 and you are looking at the old paths when selecting existing symbols libraries.

Note that in versions prior to version 2016 the base installation folder was named to match the version. SoftPlan14, SoftPlan2012, SoftPlan2014. In 2016 the base folder is simply SoftPlan. So when checking your libraries in Windows Explorer make sure you are looking in SoftPlan.

Try starting a new Project and see if you can find the symbols you are looking for while in the new project. If you can then note where they are and look in the same place in the imported project.

If the symbols simply were not installed you can copy them directly from the DVD to the appropriate location.

 

Bobsy
Bobsy's picture
Thanks for persevering.......

Thanks for persevering..........

I tried a new project....same symbol selection, with few symbols. I am using explorer to view files in Softplan, not other versions. 

I understand now, that what I am seeing in 3D symbols are models associated with proper symbols. In explorer....if I navigate to

Softplan...symbol thumbnails...symbols...this has a listing of all symbols...it seems. Is that consistent with your software as well ?

Thank you.......this sort of thing makes my teeth hurt.

Bill Wimberley
Bill Wimberley's picture
Symbol Thumbnails

Symbol Thumbnails are automatically generated by SoftPlan when you view your symbols in the list. So what is in the Thumbnails folder may or may not be representative of what you have in your Symbols folder. For instance you may have had some symbols that you viewed and thus the Thumbnail was generated but then you later moved or deleted the symbol. The Thumbnail would still be in the Thumbnail folder.

As far as why you can see symbols in the Symbols folder but they are not showing in SoftPlan I don't have a clue. I have never seen that nor heard of it happening to anyone else before.

Bill Wimberley
Bill Wimberley's picture
Symbols

I can think of one possibility. You said you were looking at the billboard trees. Billboard symbols are images placed on a vertical plane. In your drawing and in the symbols list these planes can appear as just a line if you have certain settings applied. For instance if you have the display set to 2D and also set to Tile View all you will see is lines. No names. So perhaps that is the problem? Try adjusting the settings to display either 3D or List View and see if that is what the problem is.

 

Bobsy
Bobsy's picture
Thanks Bill .....

Thanks Bill .....

It seems the symbols simply aren't there. I'm getting help from tech but their experience here is limited. I'm one of three or four that have this circumstance. That is out of thousands of users. One notion is: my network may be inhibiting the download of ALL symbols. I tried three downloads, reinstalled several times on several different machines. So, I can possibly try a different network and download from the Plus Subscribers page.

Meanwhile I dragged the symbol folder from 2014 to 2016 in explorer. Works fine. I didn't know we has so many symbols. When the tech guys get back to me I'll post the solution.

Thanks again for your help with this particularly evasive issue.

robertvanderwoerd
robertvanderwoerd's picture
Did you ever find a solution

Did you ever find a solution to this? We are struggling with the exact same thing in our office.

robertvanderwoerd
robertvanderwoerd's picture
Missing Symbols

We have Softplan installed on a different partition of the hard drive (Drive J) and experience the same issue.

The symbols download correctly to another version of 2016 on the C drive, but do not download automatically to the J drive version of 2016.

Bobsy
Bobsy's picture
Missing Symbols.......

 

Sorry Robert.....

I didn't see your posts. At any rate, no I have not reached a solution. I'll call tech support this week and talk with my ongoing issue advisor

to see if they have made any progress.....

Best....

yogi36
yogi36's picture
Missing Symbols...

I have a new install of 2014 and many of my symbols are missing, What is the best way to recover them? I tried browsing the install CD but was not able to locate any of the symbols that I am looking for.

 

 

Thanks

Bill Wimberley
Bill Wimberley's picture
Symbols

Are you missing standard symbols that come with SoftPlan or custom symbols you had added to another install?

I'm not sure about the standard 2014 but 2014+ would automatically download missing symbols over a period of time.

Are you missing individual symbols or entire symbol libraries?

If they are custom symbols that did not come with SoftPlan you can copy them from the previous installation if you still have it available.

yogi36
yogi36's picture
I am missing the standard

I am missing the standard symbols that came with the software. In the past when I did a new install I had a basic list of symbols that server my needs great. Now I have not outdoor kitchen grills, doors, iron fences, most of what I do involves these items. 

Jeff
Jeff's picture
I'm having the same problem,

I'm having the same problem, Symbols seem to be listed in the C drive, but i cant get access to them within the program, not all symbols just the ones i need right now.

Any solution?

 

RLahners
RLahners's picture
No trees in Softplan2014

I don't have any trees to use in the rendered mode of my drawing. The customer would really like me to add some greenery to the print, but apparently this isn't an option? Also, is there any way to add vehicles to the drawing? Or a business sign on the front of the structure, or even letters directly onto the siding? 

yvongonthier
yvongonthier's picture
Trees

I'm not on 2014 anymore but I know that Softplan has had, for at least many many versions, trees, landscape and cars. Location may vary from one version to another and sometime now is under subfolders. Select symbol to draw and in the search box write teh name of a tree and it should bring up the options in the system. If nothing appears, you may need to update the install from the cd. Do you have Softplan+ because some symbols have to be downloaded?